To Prevent a Bad Bite

Read Our Policies

Local Smoke BBQ Wholesale LLC

Because our products are perishable food items, we are unable to accept returns once an order has been delivered. This policy ensures food safety and maintains the quality of our packaged smoked meats.

However, we always want you to receive your order in perfect condition. If your item arrives damaged, spoiled, or incorrect, please contact us within 24 hours of delivery and include photos so we can assist you with a potential refund. This policy replaces the standard 30-day retail return rules, as perishable goods cannot be returned or restocked.

Eligibility for Refunds or Replacements

We may issue a refund or replacement in the following situations:

You are eligible if:

  • Your items arrive spoiled or unsafe due to shipping delays or temperature issues
  • Packaging is damaged, broken, or compromised upon arrival
  • You received the wrong product
  • There was an error on our end when fulfilling your order

You are not eligible if:

  • The product was delivered to the wrong address entered at checkout
  • The package was left outdoors too long after delivery
  • The item was opened, partially used, or handled improperly after arrival
  • You changed your mind or no longer want the product
  • The product is on sale (sale items are FINAL sale)

Non-Returnable Items

Because all of our products are perishable smoked meats, we cannot accept returns under any circumstance, even if unopened.

Additional non-returnable items include:

  • Gift cards
  • Digital or downloadable products
  • Any non-food items labeled as final sale

Please do not send any purchases back to our facility.

Refund Process

If your refund request is approved:

  1. We will notify you by email.
  2. Your refund will be issued to your original form of payment.
  3. Processing times vary by bank or credit card provider and may take several business days.

If your request is not approved, we will explain why and provide any next steps.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.
  2. Contact your credit card company. It may take additional time for refunds to post.
  3. Contact your bank. Processing times differ by institution.

If you’ve done all of the above and still haven’t received your refund, please contact us at support@localsmokebbq.shop

Exchanges

We only replace items if they arrive defective, spoiled, or damaged.

To request an exchange for the same product, please email support@localsmokebbq.shop with:

  • Your order number
  • Photos of the damaged item and packaging
  • A brief description of the issue

We will follow up with next steps.

Gifts

If the item was marked as a gift at purchase and shipped directly to you, and it arrives damaged or spoiled, we can issue a replacement or store credit to you once the issue is verified.

If the item wasn’t marked as a gift or was shipped to the gift giver first, the refund will be issued to the original purchaser in the event of a verified quality issue.

Shipping Issues

If your order arrives late, warm, leaking, or visually compromised, report it within 24 hours with photos.
Carrier delays that result in spoilage are covered, and we will work with you to make it right.

We cannot reimburse shipping costs unless the issue resulted from:

  • A fulfillment error
  • Damaged product caused by shipping mishandling
  • Documented carrier delay that caused product failure

If a refund is provided, applicable shipping costs may be deducted unless the issue was our responsibility.

Need Help?

For any questions related to refunds, replacements, or order concerns, please contact us at:
support@localsmokebbq.shop

We’re here to make sure your order arrives fresh, safe, and ready to enjoy.

Effective Date: November 14, 2025
Local Smoke Wholesale LLC

This Shipping Policy outlines how orders are processed, shipped, and delivered when purchasing products from Local Smoke Wholesale LLC (“Local Smoke,” “we,” “us,” or “our”). By placing an order on our website, you agree to the terms described below.

1. Order Processing

1.1 Processing Time

Orders are typically processed within 1–3 business days.
Processing times may be extended during high-volume periods, holidays, or due to supply limitations.

Orders are processed Monday through Friday. Orders placed after business hours, on weekends, or on holidays will be processed the next business day.

1.2 Order Confirmation

Once your order is placed, you will receive an order confirmation email.
You will receive a separate email with tracking information once the order has shipped.

2. Shipping Methods & Delivery

2.1 Carrier Services

We ship using trusted carriers such as UPS, FedEx, or other national parcel services.
Shipping speed options will be displayed at checkout based on your delivery address.

2.2 Shipping Restrictions

Because our products are perishable:

  • We do not ship to P.O. Boxes.
  • We may limit shipping to certain states or regions based on transit time and food safety requirements.
  • We may pause shipments during extreme weather conditions that could compromise product quality.
2.3 Delivery Windows

Delivery estimates provided at checkout are carrier estimates, not guarantees.
Weather, seasonal volume, and operational delays may affect timing.

2.4 Responsibility After Delivery

Once delivered to the address provided at checkout, products must be retrieved promptly.
Local Smoke is not responsible for:

  • Spoilage caused by delayed retrieval or packages left outdoors
  • Packages delivered to an incorrect address entered by the customer
  • Missed deliveries or theft after delivery has been confirmed by the carrier

Because our products are perishable, immediate refrigeration or freezing is required.

3. Shipping Rates

Shipping rates are calculated at checkout based on:

  • Weight
  • Destination
  • Carrier rates
  • Packaging required for food safety

From time to time, we may offer free or discounted shipping promotions.

4. Packaging & Food Safety

4.1 Insulated Packaging

All perishable items are shipped using industry-standard materials such as:

  • Insulated liners
  • Ice packs or gel packs
  • Vacuum-sealed packaging

These materials are designed to maintain product integrity during the expected transit window.

4.2 Temperature Monitoring

Local Smoke Wholesale LLC ships products in a manner designed to remain cold during the standard shipping period.
Customers are responsible for properly handling and refrigerating items immediately upon receipt.

5. Tracking Your Order

You will receive a tracking number once your order has shipped.
Please allow several hours for tracking data to appear once the carrier has picked up the package.

If your tracking number shows “Delivered” but you cannot locate your package, please contact the carrier directly, as they may have additional details.

6. Shipping Delays

Local Smoke is not responsible for delays caused by:

  • Weather conditions
  • Carrier operational issues
  • Incorrect or incomplete address information provided at checkout
  • High seasonal volume

If a delay caused by the carrier results in spoilage, please contact us within 24 hours of delivery with photographs and order details so that we can assist.

7. Incorrect Address Disclaimer

Customers are responsible for ensuring all shipping details are correct at checkout.
We cannot reroute packages once they are in transit.
Refunds cannot be issued for orders shipped to addresses entered incorrectly by the customer.

8. Damaged, Spoiled, or Incorrect Items

If your order arrives damaged, spoiled, leaking, or incorrect, contact us within 24 hours of delivery and provide:

  • Photos of the product and packaging
  • Your order number
  • A description of the issue

Eligible claims will be resolved according to our Refund & Return Policy.

9. Shipping Holidays

We do not ship on:

  • New Year’s Day
  • Memorial Day
  • Fourth of July
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

Orders placed around holidays may experience additional delays.

1.1 Scope

This Privacy Policy describes how we collect, use, disclose, and safeguard personal information obtained through our website and in connection with the sale of our products.

1.2 Information We Collect

(a) Information Provided by You
We may collect personal information that you voluntarily provide, including, without limitation:

  • Name;
  • Shipping and billing address;
  • Email address;
  • Telephone number;
  • Payment information (processed by third-party payment processors; full card data is not stored by us);
  • Order details and purchase history;
  • Communications with our customer support.

(b) Information Collected Automatically
When you access or use our website, we may automatically collect certain information, including:

  • IP address;
  • Device type and browser type;
  • Dates and times of access;
  • Pages and products viewed;
  • Usage, interaction, and diagnostic data;
  • Information collected through cookies and similar technologies.
1.3 Use of Personal Information

We may use personal information for the following purposes:

  1. To process, fulfill, and deliver orders;
  2. To provide order confirmations, shipping notifications, and related communications;
  3. To respond to inquiries, requests, and customer service issues;
  4. To operate, maintain, and improve our website, offerings, and user experience;
  5. To prevent, detect, and investigate suspected fraud, security incidents, or other misuse;
  6. To comply with applicable laws, regulations, and legal processes;
  7. To send marketing or promotional communications where permitted by law and with your consent where required (you may opt out at any time).

We do not sell personal information to third parties.

1.4 Disclosure of Personal Information

We may disclose personal information in the following circumstances:

  1. Service Providers. To third-party service providers that perform services on our behalf, such as payment processors, shipping carriers, email and communication providers, website hosting providers, and analytics services. These providers are permitted to use personal information only as necessary to provide services to us and are required to maintain its confidentiality.
  2. Legal and Compliance. To comply with applicable laws, regulations, legal processes, or governmental requests; to enforce our rights; or to protect the rights, property, or safety of us, our customers, or others.
  3. Business Transfers. In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another entity.
1.5 Data Security

We implement commercially reasonable administrative, technical, and physical safeguards intended to protect personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or method of electronic storage is entirely secure, and we cannot guarantee absolute security.

1.6 Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, which may include the right to:

  • Access personal information we hold about you;
  • Request correction or modification of inaccurate information;
  • Request deletion of personal information, subject to legal and operational constraints;
  • Object to or restrict certain processing;
  • Request a copy of your personal information in a portable format;
  • Opt out of marketing communications.

Requests to exercise these rights may be submitted by email to {email address}. We may need to verify your identity before responding to your request.

You may opt out of marketing emails at any time by using the unsubscribe link contained in the email or contacting us at the email address above. Transactional and service-related emails (e.g., order confirmations, shipping updates) are not subject to opt-out.

1.7 Children’s Privacy

Our website is not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we become aware that personal information from a child under 13 has been collected, we will take reasonable steps to delete such information.

1.8 Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to:

  • Provide products and services;
  • Comply with legal, accounting, and reporting requirements;
  • Resolve disputes and enforce our agreements.

When personal information is no longer required for these purposes, we will take reasonable steps to delete, anonymize, or otherwise appropriately dispose of it.

1.9 International Data Transfers

If you access our website from outside the United States, you acknowledge that your personal information may be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your jurisdiction.

1.10 Changes to the Privacy Policy

We may revise this Privacy Policy from time to time. The updated version will be posted on our website with a revised Effective Date. Your continued use of the website after any such changes constitutes your acceptance of the revised Privacy Policy.

2.1 Purpose

This Cookie Policy describes how Local Smoke uses cookies and similar technologies to recognize you when you visit our website, and to help operate and improve our services.

2.2 Definition of Cookies

Cookies are small text files placed on your device by a website. Cookies allow a website to recognize your device and store certain information about your preferences or past actions.

2.3 Types of Cookies Used

(a) Strictly Necessary Cookies
These cookies are essential for the functioning of the website and cannot be switched off in our systems. They are typically set in response to actions made by you, such as logging in, adding items to your cart, or submitting forms. Without these cookies, certain services may not be available.

(b) Performance and Analytics Cookies
These cookies collect information about how visitors use the website, such as which pages are visited and any error messages encountered. The information is used in aggregate form to help us improve the performance and usability of the website.

(c) Functional Cookies
These cookies enable the website to provide enhanced functionality and personalization, such as remembering your preferences or login details.

(d) Advertising and Marketing Cookies
If used, these cookies may be employed to deliver advertisements or measure the effectiveness of marketing campaigns. Any such use will comply with applicable laws, and we do not sell personal information.

2.4 Managing Cookies

Most web browsers allow you to control cookies through their settings, including blocking or deleting cookies. If you choose to disable or block cookies, some features of the website (such as cart and checkout functionality) may not work properly.

2.5 Third-Party Cookies

Certain third parties, such as analytics providers or service plugins, may set their own cookies when you visit our website. These cookies are governed by the privacy policies of the respective third parties.

2.6 Changes to the Cookie Policy

We may update this Cookie Policy from time to time. The updated policy will be posted on the website with the revised Effective Date.

3.1 Acceptance of Terms

These Terms and Conditions (“Terms”) govern your access to and use of the website operated by Local Smoke Wholesale LLC and the purchase of products through that website. By accessing or using the website, you agree to be bound by these Terms. If you do not agree, you must not use the website.

3.2 Eligibility

You represent and warrant that you are at least 18 years of age or the age of majority in your jurisdiction, and that you have the legal capacity to enter into these Terms.

3.3 Website Use and Conduct

You agree to use the website only for lawful purposes and in accordance with these Terms. You agree not to:

  • Interfere with or disrupt the operation of the website;
  • Attempt to gain unauthorized access to any part of the website, other accounts, computer systems, or networks;
  • Use any automated means to access the website for any purpose without our express written permission;
  • Engage in any conduct that, in our judgment, restricts or inhibits any other user from using or enjoying the website.
3.4 Product Information and Availability

We attempt to ensure that product descriptions, images, pricing, and availability information on the website are accurate and current; however, we do not warrant that such information is free of error. Natural variations in smoked meats, packaging, and appearance may occur. All products are offered subject to availability, and we reserve the right to discontinue or modify any product at any time.

3.5 Pricing and Payment

All prices are listed in United States dollars and are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed, plus applicable taxes and shipping charges.

You agree to provide current, complete, and accurate purchase and account information. Payment must be made at the time of purchase through the available payment methods. We reserve the right to refuse or cancel any order if fraudulent, unauthorized, or unlawful activity is suspected.

3.6 Shipping and Risk of Loss

Shipping options, costs, and estimated delivery times will be presented at checkout. Title and risk of loss for products pass to you upon our delivery of the products to the carrier. Because our products are perishable, you are responsible for promptly receiving and properly handling the products upon delivery. We are not responsible for spoilage or damage resulting from delayed retrieval of packages.

3.7 Refunds and Returns for Perishable Goods

Due to the perishable nature of our smoked meats and food products, returns are not accepted. Refunds or replacements may be issued only in accordance with our Refund and Return Policy, typically in cases of:

  • Products that arrive spoiled or unsafe due to shipping issues;
  • Products that are damaged in transit;
  • Incorrect items received as a result of our error.

All claims must be submitted within the time period and in the manner specified in our Refund and Return Policy.

3.8 Intellectual Property

All content on the website, including but not limited to text, graphics, logos, images, design, and software, is owned by or licensed to Local Smoke Wholesale LLC and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, modify, create derivative works of, publicly display, or exploit any content without our prior written consent.

3.9 User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access or use of your account.

We reserve the right to suspend or terminate accounts for violation of these Terms or for any other reason at our sole discretion.

3.10 Disclaimer of Warranties

To the maximum extent permitted by law, the website and all products and services provided through the website are offered “as is” and “as available,” without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

3.11 Limitation of Liability

To the fullest extent permitted by law, in no event shall Local Smoke Wholesale LLC, its owners, employees, agents, or affiliates be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits or revenues, whether incurred directly or indirectly, arising out of or in connection with:

  • Your access to or use of the website;
  • Any products purchased through the website;
  • Any errors or omissions in website content;
  • Any unauthorized access to or use of our servers or personal information.

In no event shall our total liability to you for all claims related to any product or your use of the website exceed the amount actually paid by you for the product giving rise to the claim.

3.12 Indemnification

You agree to indemnify, defend, and hold harmless Local Smoke Wholesale LLC and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with your violation of these Terms or your misuse of the website or products.

3.13 Governing Law and Jurisdiction

These Policies and Terms shall be governed by and construed in accordance with the laws of the State of New Jersey, without giving effect to any conflict-of-law provisions. You agree that any dispute arising out of or relating to the website, products, or these Policies shall be brought exclusively in the state or federal courts located in New Jersey, and you hereby consent to the personal jurisdiction of such courts.

3.14 Changes to the Terms and Conditions

We may revise these Terms at any time in our sole discretion. The updated Terms will be posted on the website with the revised Effective Date. Your continued use of the website following such changes constitutes your acceptance of the revised Terms.

3.15 Contact Information

Questions regarding this combined Privacy Policy, Cookie Policy, or these Terms and Conditions may be directed to:

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