Frequently Asked Questions
ORDERING
How do I place an order?
Head to localsmokebbq.shop and browse our full menu. Add items to your cart, choose your shipping method at checkout, and you’re set. Confirmation email hits within minutes.
What payment methods do you accept?
All major credit cards — Visa, MasterCard, American Express, Discover — plus Apple Pay, Google Pay, and Shop Pay at checkout.
Can I return my order?
For food safety reasons, we cannot accept returns on perishable items. However, if there is any issue with your order — quality, condition, or otherwise — we will replace or resolve it. Contact us within 48 hours of delivery with your order number and photos.
Full details: Refund & Returns Policy
Is there a minimum order amount?
Yes. To ensure your order arrives safely and stays cold throughout transit, we have a minimum order of 6 lbs. This applies to all shipped orders and helps us maintain the cold chain integrity your food requires.
Can I modify or cancel my order?
We start prepping fast. Reach out within 1 hour of placing your order. After that window closes, changes may not be possible — but we’ll always try.
Product
Are your products fully cooked?
Yes. All products are fully cooked and slow-smoked over cherry and sugar maple hardwood at our USDA-inspected facility (Est. 39880) before packaging. They require reheating only — not cooking.
How long do the products last?
- Refrigerator, unopened: Up to 7 days at or below 40°F
- Freezer, unopened: Up to 6 months
- After opening: Consume within 3–4 days, stored in a sealed container at or below 40°F
For best quality, do not refreeze after thawing unless the product has remained at or below 40°F throughout.
How are your meats packaged?
All products are fully cooked and vacuum-sealed in airtight bags to lock in freshness, preserve flavor, and make storage and reheating simple. Most items ship frozen. Keep refrigerated below 40°F or frozen until ready to use. Do not use if the vacuum seal is broken.
Are the meats sauced?
Yes — all smoked meats are lightly sauced before packaging to lock in moisture and enhance flavor. We recommend adding extra sauce after reheating to taste. All crates include additional sauce bottles.
Are your products gluten-free?
Our smoked meats are prepared without the intentional addition of gluten-containing ingredients. However, our products are produced in a facility that handles a variety of ingredients and we do not currently hold a third-party gluten-free certification. Customers with celiac disease or severe gluten sensitivity should review the full ingredient list for each product before purchasing and consult with their physician if needed. Full ingredient information is available on each product page.
What allergens are present in your products?
Allergens vary by product. The Smoked Bacon Poppers contain Milk and Celery. Multiple products contain Mustard as a sub-ingredient within spice blends. Full ingredient lists are available on each product page and on product packaging.
If you have a known food allergy or sensitivity, please review all ingredients carefully before ordering. For allergen questions, contact us directly at support@localsmokebbq.shop.
Best selling products
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Pitmaster Full Send
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Party Like a Pitmaster
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Sauced & Rubbed
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Uncle Dicks BBQ Rub
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Carolina BBQ Sauce
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Sweet BBQ Sauce
Reheating Instructions
How do I reheat the products?
Every order includes a printed reheating guide with method-by-method instructions for each product. The full guide is shown to the left. For best results, thaw unopened packages in the refrigerator for 24 hours before reheating. All products can also be reheated directly from frozen, just allow additional time. Never microwave or apply direct heat to the sealed bag.
Can I reheat food directly in the vacuum-sealed bag?
Yes — all products can be reheated in their sealed bag using a simmering water bath only. The bag is designed to withstand this method safely.
Never microwave or place the sealed bag in direct contact with a heat source. Always remove product from packaging before using any other reheating method.
Shipping
How long does shipping take?
Transit times vary by destination. All orders are packed to maintain safe cold temperatures for the expected duration of standard transit. We are not responsible for delays caused by the carrier once the order has left our facility.
If your order is significantly delayed beyond the expected delivery window, contact us.
For estimated transit times by region see our Shipping Policy.
Do you offer expedited shipping?
Not at this time. All orders ship standard ground. Because we only ship on Thursdays and pack orders specifically for cold transit, our shipping window is designed to get your order to you safely without expedited costs.
What if my order arrives damaged, warm, or leaking?
Contact us immediately at support@localsmokebbq.shop or (732) 742-7562 with your order number and photos of the packaging and product.
How is my order packaged?
Every order ships in a sturdy kraft box lined with an eco-friendly insulated liner and packed with non-toxic gel ice packs to keep your order cold and safe during transit. Our packaging is designed to minimize environmental impact without compromising the cold chain your food requires.
Do you ship nationwide?
No — we currently ship to East Coast states only. All orders ship in insulated packaging with gel packs to maintain safe temperatures during transit. Connecticut, Delaware, Florida, Georgia, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, West Virginia, and Washington D.C.
For full shipping details see our Shipping Policy.
Is shipping included in the price?
Shipping is calculated at checkout and paid by the customer. All orders ship in insulated packaging with gel packs to maintain safe temperatures during transit.
General
Do you have physical locations?
Yes! Local Smoke BBQ has 4 year round restaurant locations in New Jersey as well as a seasonal venue at the Monmouth County Racetrack. Visit us at localsmokebbq.com for locations, hours, and menus. Our e-commerce shop ships our smoked meats directly to your door so you can enjoy the full Local Smoke BBQ experience from anywhere on the East Coast.
How do I get in touch?
Visit our Contact Us page, email us at support@localsmokebbq.shop, or give us a call at (732) 742-7562. We aim to get back to you within 24 hours.
Do you offer catering?
Yes! Local Smoke BBQ has been feeding crowds since 2008 and we know how to deliver for a big moment. Whether it’s a corporate event, backyard party, wedding, or game day spread, our team can build a menu around your headcount and occasion. For catering inquiries please visit localsmokebbq.com or contact us directly at catering@localsmokebbq.com.
Do you offer bulk or wholesale ordering?
Yes, Local Smoke BBQ operates a wholesale division serving restaurants, corporate accounts, and large-scale events. If you’re looking to order in volume or carry our products in your establishment, we’d love to talk. Contact our wholesale team via our form at https://localsmokebbq.com/wholesale for pricing and availability.